The batteries in the black light flashlight were almost dead so it didn’t illuminate well and wouldn't sustain an illumination, wasting more time. Two of the cigar boxes had numbers ripped off the bottom so you couldn’t tell what order all of the boxes needed to go in which just wasted time. Last night, when I went to sit on a chair in the first half of the escape room my husband had to grab me to keep me from falling because the chair turned out to be broken. Stars and Strikes Escapology Cuban Missile Crisis in Augusta, GA was a terrible escape room because of lack of upkeep and safety. I feel the public has a right to know so there can be some level of accountability for the product this company is putting out there. I would report this to BBB, but they aren't in the BBB directory. I was in pain and getting angrier as I waited over 15 minutes for this self righteous little girl to approve refunding less than $10. We are a mighty force, and can find other alleys to patronize. I don't know if we will bowl there again or not, I do know that I will report it to every military person I know. Customers deserve to be treated with respect not as if they are an irritation. I told her that I didn't care if it was a refund or a credit, just do something So I could get some medical help. And to let us know that they don't usually do refunds on specials. I, and then my hubby was about to go say something to her but she decided to come over and put in her number to approve. Then she decides to do other things like count down a drawer and hold a conversation with one of the bartenders before helping a paying customer. Brittany the manager still asks him why do we want a refund. The clerk called the manager to come approve it, tells her its a medical issue. He went and informed the clerk to the situation, but decided to just bowl all the remaining games himself, but my pain intensified and we had to get me to the ER. But, the pain increased instead and became so bad I had my hubby complete my frames in the first game for me. I was having a little pain in my abdomen and figured I could just move thru the discomfort. We paid for 3 games each which we usually bowl. Today's games had to be cut short do to a medical emergency.
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